we booked silk route package from this agency for the last week of May 2019. The booking was made 6 months ago. In spite of that, they have changed the schedule without taking our consent and did not inform the same to driver.
Their local co-ordination at NJP mr. Prashant is a irresponsible fellow and so does their head office executive. They have provided Bolero in spite of written commitment made by them for providing xylo or Scorpio.
They provided me the number of the coordinator only when we have reached wrong destination due to lack of information to driver and the coordinator never made a call back due to his huge work pressure and sometimes taking ominous measures like call forwarding.
Due to the irresponsible attitude of this company, I have to travel with two senior citizens and one infant nearly for 11 hours for a route of 4 hours and that too without lunch.
At last, I was compelled to break the pre-defined schedule and arranged through my own source and of course with extra cost. Be aware for their north Bengal package and their executives.
Their local co-ordination at NJP mr. Prashant is a irresponsible fellow and so does their head office executive. They have provided Bolero in spite of written commitment made by them for providing xylo or Scorpio.
They provided me the number of the coordinator only when we have reached wrong destination due to lack of information to driver and the coordinator never made a call back due to his huge work pressure and sometimes taking ominous measures like call forwarding.
Due to the irresponsible attitude of this company, I have to travel with two senior citizens and one infant nearly for 11 hours for a route of 4 hours and that too without lunch.
At last, I was compelled to break the pre-defined schedule and arranged through my own source and of course with extra cost. Be aware for their north Bengal package and their executives.
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