Denzong Leisure Pvt Ltd - A Fraud Company

5 Days ago we emailed the Director of Denzong Leisure (Tamali Basu), but the director is also no willing to help us out in this matter and i will be now forced to take this matter to court. The company is Total Fraud and is not even willing to share the Tax Invoice of the Complete Payment that we have made. They also did not gave us the Hotel Voucher till the tour was end, so that we can not prove our point.. but we have the Voice Recordings of every call (thanks to new cellular technology) and we have transaction receipt of NEFT transaction.

FROM: Naman Lakhani namanlakhani@gmail.com
to: tamalibasu@majesticindia.com (Tamali Basu - Director Denzong Leisure)
cc: sangeetadevi@denzongleisure.com, (Sangita - Employee of Denzong Leisure)
atendrakumar@denzongleisure.com (Atendra - Employee of Denzong Leisure)


I am Naman Lakhani a Senior Executive of Ericsson Global. I recently used your Dooars Trip with Denzong Leisure and I would term it as "Worst trip of my Life" ever. Needless to mention this is a mail to complain about the services and promises made by your two employees before the trip and kind of disaster we had to face during our only year end trip. All the details of complain is mentioned in the mail below by "Shailen Lakhani" the chief organizer of trip.

I would like you to personally look into the issue and resolve this issue.

Your executives are not even willing to share tax invoices which is strict in violation with guidelines by RBI and GOI. I would be very much willing to share the traction advice from my bank to the senior official of Tax department and SEC. For all kind of fraud thats been run over this transaction and the promises made over the itenary.  PFB the Screenshot.

Well, We still would like to solve it Out of Court  unless you would like to go legal.
Just to add we still have Voice transcripts of calls lately made to your Senior Official who is deliberately ignoring our calls for Refund.

Denzong Leisure - Worst Travel Company

I am posting below my Experience with Denzong Leisure. Please read my email below.

Dear Sangita Ji / Atendra Ji,

I am emailing you instead of calling your Senior Mr Atendra, so that he is aware of the situation that we have faced.

I was hoping that our trip to Dooars would be wonderful, but it was a complete disaster. I lost my Image in front of all my collogues, All of them are asking

for a Refund as i mentioned to them that a complete refund is available from the Denzong Leisure if any complain.

All the members of group are very much disappointed with the arrangements and are asking for a Complete Refund. As mentioned in your clause that any complain

and we will give you full refund. I have listed below some of the major trouble we have faced.

We have travelled many places nationally and Internationally, and very much aware of expectation of a Packaged tour. I trusted your words about the Resort

and organization image, but all the commitments have failed and caused us a lot of sufferings.

This arrangement of yours was a completely disaster and the resort where you provided the staying was equivalent to hell. We have been literally cheated by

you people. Please let me know the Procedure for refund. Also let me know your willingness to assist in the refund Process.

I would like to bring below mentioned points in your notice.

1) The resort was in Very Poor Condition and did not full-fill the basic amenities.
2) Bed Sheet were Not Changed Every Day, On Repeated Request they changed the Bed sheet only for 2 Rooms that too on last day.
3) The Resort provided only 1 Towel in one room, how can you manage in One Towel for 4 Person?
4) The Towel was not changed every Day and when asked, they did not paid any attention.
5) When they allotted the room, bathroom mat for one of them was solied completly, i asked them to change it and was not changed even after 24 hrs. Which

made me to use the bath towel in pace of Mat and they shouted like dogs for this.
6) There was no water in Our Room from 29th Night to 30th Evening.
7) We did not get Hot water on Any day. We had to take bath in cold water and all of us has caught cold. On last day Plumber cam to check the hot water and

they said the hot water pipes are choked.
8) on 30th they could not provide bathing water and our site seeing was delayed by 4 hours, we could not go to Bindu and Jalong.
9) on 31st the lunch packing was delayed by 2 hrs. We were waiting form 9.30 and lunch was not prepared. We started at 11.30. That day also we lost our site

seeing for half Day.
17) The Food was very Spicy, we requested them to cook medium spicy food, but repeatedly we got spicy food in dinner and lunch. We did not complain on last 2

days as we were very much frustrated with the over all arrangements.
18) They asked us to compromise on everything, they were also not willing to warm up a cold tea. This sucks.
19) Most of the time We were served with cold food.
22) I paid you for 20 + 1 Infant, but even after paying you Full Price we got the worst quality treatment.
23) The Hotel Manager and Owner behaved with us very badly and threatened us to move out of Resort midnight. Do you think this kind of behaviour is expected

from a good hotel or resort?
24) Resort charged us Rs. 800 for a bedsheets which was spoiled by baby vomiting. I do not know any hotel which charges for such things.
25) All the commitments made by you had failed and we were insulted and treated badly by the manager.

There are many more issues that has happened, but we overlooked them as we just wanted to get out of that place without causing any damage to our family. We

could not enjoy any good time there. Because of the poor arrangements, we had to manage most of the things our selves and i lost my image in front of

collogues and Family.

Your tour guide was there most of the time and knows all the facts, you can verify the truth with him regarding the arrangements at resort and treatment from

the hotel staff.

FYI, Other Guest left from the Resort due to lack of service, they got alternate room in Jaldapara Inn. This is also one of the Supporting evidence of issues

at that place.

For any clarification, you can reach me and Mr. Gupta on the number mentioned below

9830564413
9830150966

Please advise when can i expect to hear from your end, as you