Denzong Leisure Private Limited - extremely unprofessional and poor services

I'm Ankit Goyal and we have booked a bhutan trip from denzong leisure pvt ltd.

As we tried to discuss so many things but the agent Ms Jayita always said it will be done and it's their responsibility to make our trip best.

They have mailed me the itinerary which includes a guide, an a/c innova or similar with driver. But the problem started after I paid the money. They have stopped responding and even if she pick up she always told us to talk to someone else.

At last moment they changed my itinerary with out informing which created a lot of problem in my trip. I have never been to such an unplanned and troublesome trip just because of denzong. When we reached bagdogra airport we found out the car was not with a/c as a/c was kaput. 

The whole journey for 6 days was horrible with out a/c in summer. 

Then comes the next problem of guide. We have been promised for a guide for the entire trip and we have confirmed it. But there they said no guide is available. Finally they provide a guide who was actually a driver and who doesn't know any thing about anything. So we were traveling with two drivers unnecessarily. It is mandatory in bhutan to wear their national dress for the guides but ours does not have any so he was not allowed any where inside any of their buildings. So finally I have paid for free for the a/c and guide which was the two most important part of the trip. 

We missed a lot of places which were mentioned in our itinerary because of poor knowledge and wrong estimation of time required to visit by our trip planner Ms Jayita. She even does not know how much time required to reach two places. When asked about it while planning she replied very rudely saying she knows better than us and internet as they go and see the places very frequently. 

Even an ill literate man can make a better itinerary jus by watching from internet. Hats off to great Ms JAYITA. It was highly unprofessional and low character by denzong. The change of my itinerary with out informing was the worst thing they did to me and I could do nothing as I have paid before hand. 

People who read this please believe and do not do the same mistake like we did, trusting denzong even after reading many bad reviews about it. Do not go by denzong if you value your time and money. 

I want my money back which i paid for guide and a/c car.

Denzong Leisure - Not Sending Invoice for the Payment

Dear Denzong Team,

1) Would you mind sending the Tax Invoice for the Payment that we have made to you. Would you clarify why have you not provided the tax Invoice on our multiple requests?

2) Can you Answer why i was not given Hotel Vouchers by your tour guide and till date i don't have. Is is not right of a Traveller to have a copy of hotel voucher they stayed in?

3) Let me agree that you are not a Road Side company, then why are your executive not picking up my calls? Not picking call is a behavior of road side company. Once the payment is made, we don't know and don't bother.. my pocket is full, why should i pick up the calls? i have other guest who need to be cheated, exploited correct?

4) Why your executive Atendra Singh was not responding my calls, after Promising that he will arrange a refund now there is no response from him? He has barred my calls. When i call him from some unknown number, he picks up immediately. This make your company a High profile.

5) Haven you even bothered to manage a meeting with us? Forget the Refund, you people are not even willing to pick my calls and you justify your self as reputed organization?

Do you have answers for the above? or You will not bother to answer?

Denzong Leisure Dooars Tour

Our Tour was organized by Denzong Leisure - http://www.denzongleisure.com/

I stayed in this so called Resort called Priti Forest Resort (website: http://www.acconpriti.com/) in Dec 2013;  (Needless to say the worst resort and worst Travel Arrangements by Denzong Leisure). 

Room were Very Poor and Bathroom are always soiled, you have to call them multiple times to get a Room Services, Manager over there was Illiterate and does not have any experience of Hotel Industry, very bad Room Services, there was no water in our Room from 29th Night to 30th Evening. And remaining days we did not get Hot water on any day. We had to take bath in cold water and all of us had caught cold. 

On last day Plumber cam to check the hot water and they said the hot water pipes were choked, bed sheets were not changed every day, on repeated request they changed the bed sheet only for 2 rooms that too on last day, the Resort provided only 1 Towel in one room, how can you manage in One Towel for 4 Persons? And the Bath room was not cleaned every day, it used to smell bad, as they did not used disinfectant any time. 

Never go for this Hotel or Travel Company called Denzong Leisure. 

We have suffered a lot because of them our tour was completely spoiled.

Priti Forest Resort Dooars

I stayed in this so called Resort called Priti Forest Resort (website: http://www.acconpriti.com/) in Dec 2013; 

Our Tour was organized by Denzong Leisure - http://www.denzongleisure.com/ (Needless to say the travel company was also terrible like the Resort they provided). 

Room were Very Poor and Bathroom are always soiled, you have to call them multiple times to get a Room Services, Manager over there was Illiterate and does not have any experience of Hotel Industry, very bad Room Services, there was no water in our Room from 29th Night to 30th Evening. And remaining days we did not get Hot water on any day. We had to take bath in cold water and all of us had caught cold. 

On last day Plumber cam to check the hot water and they said the hot water pipes were choked, bed sheets were not changed every day, on repeated request they changed the bed sheet only for 2 rooms that too on last day, the Resort provided only 1 Towel in one room, how can you manage in One Towel for 4 Persons? And the Bath room was not cleaned every day, it used to smell bad, as they did not used disinfectant any time. 

Never go for this Hotel or Travel Company called Denzong Leisure. 

We have suffered a lot because of them our tour was completely spoiled.

Denzong Leisure Pvt Ltd - A Fraud Company

5 Days ago we emailed the Director of Denzong Leisure (Tamali Basu), but the director is also no willing to help us out in this matter and i will be now forced to take this matter to court. The company is Total Fraud and is not even willing to share the Tax Invoice of the Complete Payment that we have made. They also did not gave us the Hotel Voucher till the tour was end, so that we can not prove our point.. but we have the Voice Recordings of every call (thanks to new cellular technology) and we have transaction receipt of NEFT transaction.

FROM: Naman Lakhani namanlakhani@gmail.com
to: tamalibasu@majesticindia.com (Tamali Basu - Director Denzong Leisure)
cc: sangeetadevi@denzongleisure.com, (Sangita - Employee of Denzong Leisure)
atendrakumar@denzongleisure.com (Atendra - Employee of Denzong Leisure)


I am Naman Lakhani a Senior Executive of Ericsson Global. I recently used your Dooars Trip with Denzong Leisure and I would term it as "Worst trip of my Life" ever. Needless to mention this is a mail to complain about the services and promises made by your two employees before the trip and kind of disaster we had to face during our only year end trip. All the details of complain is mentioned in the mail below by "Shailen Lakhani" the chief organizer of trip.

I would like you to personally look into the issue and resolve this issue.

Your executives are not even willing to share tax invoices which is strict in violation with guidelines by RBI and GOI. I would be very much willing to share the traction advice from my bank to the senior official of Tax department and SEC. For all kind of fraud thats been run over this transaction and the promises made over the itenary.  PFB the Screenshot.

Well, We still would like to solve it Out of Court  unless you would like to go legal.
Just to add we still have Voice transcripts of calls lately made to your Senior Official who is deliberately ignoring our calls for Refund.

Denzong Leisure - Worst Travel Company

I am posting below my Experience with Denzong Leisure. Please read my email below.

Dear Sangita Ji / Atendra Ji,

I am emailing you instead of calling your Senior Mr Atendra, so that he is aware of the situation that we have faced.

I was hoping that our trip to Dooars would be wonderful, but it was a complete disaster. I lost my Image in front of all my collogues, All of them are asking

for a Refund as i mentioned to them that a complete refund is available from the Denzong Leisure if any complain.

All the members of group are very much disappointed with the arrangements and are asking for a Complete Refund. As mentioned in your clause that any complain

and we will give you full refund. I have listed below some of the major trouble we have faced.

We have travelled many places nationally and Internationally, and very much aware of expectation of a Packaged tour. I trusted your words about the Resort

and organization image, but all the commitments have failed and caused us a lot of sufferings.

This arrangement of yours was a completely disaster and the resort where you provided the staying was equivalent to hell. We have been literally cheated by

you people. Please let me know the Procedure for refund. Also let me know your willingness to assist in the refund Process.

I would like to bring below mentioned points in your notice.

1) The resort was in Very Poor Condition and did not full-fill the basic amenities.
2) Bed Sheet were Not Changed Every Day, On Repeated Request they changed the Bed sheet only for 2 Rooms that too on last day.
3) The Resort provided only 1 Towel in one room, how can you manage in One Towel for 4 Person?
4) The Towel was not changed every Day and when asked, they did not paid any attention.
5) When they allotted the room, bathroom mat for one of them was solied completly, i asked them to change it and was not changed even after 24 hrs. Which

made me to use the bath towel in pace of Mat and they shouted like dogs for this.
6) There was no water in Our Room from 29th Night to 30th Evening.
7) We did not get Hot water on Any day. We had to take bath in cold water and all of us has caught cold. On last day Plumber cam to check the hot water and

they said the hot water pipes are choked.
8) on 30th they could not provide bathing water and our site seeing was delayed by 4 hours, we could not go to Bindu and Jalong.
9) on 31st the lunch packing was delayed by 2 hrs. We were waiting form 9.30 and lunch was not prepared. We started at 11.30. That day also we lost our site

seeing for half Day.
17) The Food was very Spicy, we requested them to cook medium spicy food, but repeatedly we got spicy food in dinner and lunch. We did not complain on last 2

days as we were very much frustrated with the over all arrangements.
18) They asked us to compromise on everything, they were also not willing to warm up a cold tea. This sucks.
19) Most of the time We were served with cold food.
22) I paid you for 20 + 1 Infant, but even after paying you Full Price we got the worst quality treatment.
23) The Hotel Manager and Owner behaved with us very badly and threatened us to move out of Resort midnight. Do you think this kind of behaviour is expected

from a good hotel or resort?
24) Resort charged us Rs. 800 for a bedsheets which was spoiled by baby vomiting. I do not know any hotel which charges for such things.
25) All the commitments made by you had failed and we were insulted and treated badly by the manager.

There are many more issues that has happened, but we overlooked them as we just wanted to get out of that place without causing any damage to our family. We

could not enjoy any good time there. Because of the poor arrangements, we had to manage most of the things our selves and i lost my image in front of

collogues and Family.

Your tour guide was there most of the time and knows all the facts, you can verify the truth with him regarding the arrangements at resort and treatment from

the hotel staff.

FYI, Other Guest left from the Resort due to lack of service, they got alternate room in Jaldapara Inn. This is also one of the Supporting evidence of issues

at that place.

For any clarification, you can reach me and Mr. Gupta on the number mentioned below

9830564413
9830150966

Please advise when can i expect to hear from your end, as you